VEDARA FRAGRANCES

Return, Replacement & Refund Policy

Vedara Fragrances

At Vedara Fragrances, every product is crafted with care and designed to bring warmth, comfort, and a feeling of home into your space. We take great pride in the quality of our products and ensure that every order undergoes thorough quality checks before dispatch. However, if something isn't right with your order, we're here to help.

Replacement Eligibility

We offer replacement only in the following situations:

Incorrect product received
Product received in damaged condition
Product received with manufacturing defects
Missing items from the order

Reporting Timeline

Any issue must be reported within 24 hours of delivery.

To initiate a claim, please share:

Order ID
Clear photographs of the product and packaging
Unboxing video (mandatory for damage or missing-item claims)

Claims raised after 24 hours of delivery may not be eligible for replacement.

Non-Returnable Products

Due to hygiene and fragrance-related considerations, the following products cannot be returned or exchanged:

Incense sticks (Agarbatti)
Dhoop sticks and cones
Sambrani products
Attars and fragrance oils
Essential oils
Gift boxes and hampers
Opened or partially used products
Products purchased during sale or promotional offers
Products without original packaging

Fragrance Preference Disclaimer

Fragrance is a deeply personal experience and may be perceived differently by each individual.

Returns, exchanges, or refunds will not be accepted for personal dislike of fragrance, fragrance intensity expectations, preference-related concerns, sensitivity to natural fragrance notes, or cases where the correct product was delivered in good condition.

Replacement Process

Reverse pickup may be arranged where service is available. Customer to pay for shipping.
Customers may be requested to self-ship where reverse pickup is unavailable.
Replacement products will be dispatched within 3–7 working days after approval.

Refund Policy

Approved claims will be resolved through product replacement, store credit/coupon code, or in exceptional cases a refund to the original payment method.

Approved refunds are typically processed within 5–7 working days.

Order Cancellation Policy

Orders may be cancelled only before they are packed or dispatched.

Approved cancellations will be refunded to the original payment method within 5–7 working days.

Delivery & Shipping Issues

If your order is delayed, lost in transit, or marked as delivered but not received, please contact us within 48 hours of the delivery update.

Natural Product Variations

Minor variations in fragrance, color, texture, shape, and packaging finish are natural characteristics of handcrafted products and should not be considered defects.

Our Right to Refuse Claims

Vedara Fragrances reserves the right to reject any return, replacement, refund, or cancellation request if the claim is unsupported by sufficient evidence, the product has been used or altered, or the request falls outside policy guidelines.