VEDARA FRAGRANCES

Shipping & Delivery Policy

Vedara Fragrances

At Vedara Fragrances, we carefully pack every order to ensure your fragrances reach you safely and in perfect condition. We aim to process and deliver your order as quickly and smoothly as possible.

01

Order Processing

  • Orders are generally processed within 1–2 working days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order has been dispatched, you will receive shipping and tracking details on your registered email or WhatsApp number.
02

Delivery Time

Orders are generally delivered within 3–7 working days after dispatch, depending on your location and courier service.

Delivery timelines may vary for:

  • Remote or non-serviceable locations
  • Public holidays
  • Festivals and peak shopping periods
  • Unforeseen courier or logistics delays
  • Weather or other circumstances beyond our control
03

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you place your order.
  • Any applicable shipping charges will be clearly communicated during checkout.
  • Promotional free-shipping offers may be subject to specific terms and conditions.
04

Order Tracking

Once your order has been shipped, you will receive a tracking link or tracking number.

You can use the tracking details to check the current status of your shipment.

05

Delivery Address

Please ensure that your name, complete delivery address, PIN code, and contact number are entered correctly while placing your order.

Vedara Fragrances will not be responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect contact details
  • Unavailability of the recipient

Additional delivery charges may apply if a shipment needs to be re-dispatched due to incorrect address information.

06

Delayed, Lost or Undelivered Orders

If your order is delayed, lost in transit, or marked as delivered but has not been received, please contact us within 48 hours of the delivery update.

We will coordinate with the courier partner to investigate and resolve the issue.

07

Damaged Packages

If your package arrives damaged, opened, or tampered with, please take clear photographs of the package before opening it.

For damage-related claims, an unboxing video is mandatory.

Please report the issue within 24 hours of delivery along with:

  • Order ID
  • Clear photographs of the package and product
  • Unboxing video

Claims reported after 24 hours may not be eligible for replacement.

08

Multiple Products in One Order

If your order contains multiple products, we may ship them together or in separate packages depending on product availability and logistics.

You will receive tracking information for each shipment where applicable.

09

Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may vary depending on your location and courier service.

Contact Us

Vedara Fragrances

SUPPORT HOURS Monday – Saturday | 10:00 AM – 6:00 PM

PLEASE NOTE

Delivery timelines are estimates and may vary depending on the destination, courier partner, and circumstances beyond our control.